What are the requirements (internet, ports) to enable proper connection of the device to our cloud services?
The IP addresses used by our Cloud-hosted Apps can change without any notice, as it’s an automatic service based on device geo-location, load balance and other parameters, we strongly suggest not to lock-in the current CoolRemote Cloud IP in the firewall.
What we do suggest is the following:
Lock the Cool EdgeDevice [CoolMasterNet/CloudBox/CooLinkHub/CooLinkBridge] IP by MAC address in the Firewall/Router (also called DHCP Reservation, or Network Object).
Create Firewall Rules, via Ports only, and lock it to the Cool EdgeDevice network object.
Enable the following Source/Destination Ports for any Cool EdgeDevice:
10101 TCP - outbound.
10101 UDP - if your equipment is configured for pinholing then just outgoing otherwise both inbound and outbound.
If the Firewall in your building allows rule creation by FQDN host [DNS (port 53)] it can also be done. However, due to DNS propagation, delays in connectivity may occur.