A device is failed to be added in the CoolAutomation's Could apps
When he tries to add the device, The following error is presented“Device is not connected. It must be connected to perform this action.”
There are a few reasons why this might happen.
- Communication issues - The correct firewall configuration needs to be set (TCP & UDP 10101 & 443)
- Compatibility issue:
- Wrong commercial package is configured, In this case, you should either turn to CoolAutomation's support to upgrade your device package or use the device it the correct solution to support the configured package
- Th device is configured to access the old solutions and needs to be updated with the option to grant access also to the CoolAutomation's new platforms. This is done with no additional cost and you should turn to CoolAutomation's support to assist you with that.