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  1. CoolAutomation English
  2. Knowledge Base

Knowledge Base

FAQs, Quick starts & announcements

Device Integration

  • Conventional HVAC units with CoolAutomation
  • Connected IDUs disappears from the CoolMaster device screen
  • Enabling Daikin "Auto" Mode for CoolMaster
  • LG Thermo On State Not Available
  • LG MULTI V 5 - IDUs don't respond to commands from CoolAutomation solutions
  • GS-SMT-HOA Underfloor Heating Controller Card
  • See all 9 articles

Cloud Based Solutions

  • How to clear and reset active Clean Filter alerts
  • Scheduling mechanism for CoolAutomation's Cloud apps
  • CoolAutomation Apps (Web & Mobile Apps)
  • Cool Cloud Data Usage and Data Bandwith
  • Device already registered
  • Unable to connect the device. “Device is not connected” error
  • See all 7 articles

FAQ

  • Generating a HAR file for troubleshooting
  • How to update a CoolPlug firmware via a USB cable
  • How to Rename Indoor Units on the Controller (visible on the TouchScreen)
  • KNX support with CoolMaster
  • CoolMaster FAQs
  • What are the firewall requirements (internet, ports) to enable proper connection of the device to our cloud services?

Announcements

  • CVE-20210-44228

© CoolAutomation English

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https://support.coolautomation.com/hc/en-us/categories/4414808252049-Device-Integration
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Integration Solutions
Device installation, Specifications, configuration & compatibility
custom
https://support.coolautomation.com/hc/en-us/categories/4415354224401-Cloud-Base-Solutions
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Remote HVAC Solutions
Management, Predictive maintenance & Power distribution
custom
https://support.coolautomation.com/hc/en-us/categories/200924559-Knowledge-Base
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Knowledge Base
Troubleshooting, configuration and product best practices
custom
https://support.coolautomation.com/hc/en-us/categories/4966244366109-Download-Center
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Download Center
Reference docs, Submittals, Spec Drawings
custom
https://support.coolautomation.com/hc/en-us/categories/4541293180317-eLearning
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Video Tutorials
Video guides and certification training
community
/hc/en-us/community/topics
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Communities
Discussion communities
installation, branding, customization