This article applies to the following CoolMaster products
Our CoolMaster and CloudBox devices maintain a permanent connection with the CoolRemote cloud server once TCP/IP networking with internet access is established.
The CoolRemote connection status is displayed on the LCD screen as a cloud icon on the bottom right-hand corner of the screen. In an event that there is a communication issue, an error message will appear in the cloud icon on the CoolMaster screen as seen in the following table.
No Cloud icon
Not TCP/IP networking
Connecting - Communicating
Connected - Idle
Disconnected - Communication error code
The following table shows the error codes with their respective description
Timeout – No reply from the server
A packet was not delivered to the server due to routing problems
Illegal value, port forwarding is disabled, or DNS resolution problem
Trying to connect again, while already connected
The connection was aborted by the server or by one of the nodes/routers on the way to the server (firewall)
The connection was reset by the server or by one of the nodes/routers on the way to the server (firewall)
The connection was closed by the server or by one of the nodes/routers on the way to the server (firewall)